Frequently asked questions FAQ

On the site you can pay with the most common credit cards through the stripe circuit, PayPal or by bank transfer

No

Yes, cash on delivery is available. This service involves an additional fee, which is non-refundable as it is charged by the courier.

Yes, you can easily place your order on the website and choose in-store pickup. Simply wait for our confirmation email: once you receive notification that your order is ready, you can collect it at our shop in Via Roma 56, Macherio (MB).

Yes, unless otherwise stated, all the stones sold on our website are natural and guaranteed. Any treatments (such as coloring or specific processing) are always clearly indicated in the product description. Our company provides commercial certifications only, based on over 50 years of experience in the industry and on a network of carefully selected suppliers we know personally. We source our materials directly from their origin, ensuring reliability and quality control. We do not issue official gemological certificates. For this type of certification, it is necessary to contact specialized gemological institutes, which carry out analyses using dedicated instruments. These certifications are generally required for gemstones, cabochons, or faceted stones, where the cost of analysis is justified, while they are not typically provided for minerals, geodes, or more common materials. For this reason, choosing the right supplier is essential: our experience and direct sourcing are our main guarantee.

Yes, the item you will receive corresponds to the one photographed except for multiple products whose photograph is only representative.

The measures are expressed in centimeters, the weights in kilograms or grams. For greater clarity, we include a photograph with measurement references for most of the products. Since these are objects with irregular shapes, the measurements are purely indicative, if you have doubts, ask for information before proceeding with the purchase.

As these are natural stones, they may have imperfections or inclusions, impurities or fractures that are not to be considered defects but natural characteristics of the stone. If you have any doubts of this kind, ask for information before proceeding with the purchase.

Yes, in our laboratory we have the possibility to customize the product you have purchased. Ask for information for holes, sizing, threading and customized creations with different stones or materials. Here are some examples of work we perform: https://www.didoni.com/lavorazioni/

The products for sale on the site are only a small part of what we have in stock, contact us for more information.

No, prices may vary from our showroom or other online stores. On this site there may be promotions and discounts not applicable in other stores

Yes, you can contact us on WhatsApp at +39 3804669383, or via email at store@didoni.com, or reach out to us through our social media channels.

Yes, contact us to make an appointment at our showroom or laboratory in Macherio (MB)

The products are packaged with the utmost care to protect the best from shocks due to shipping

On request we can ship directly to the recipient without inserting any receipt or price information in the package. The receipt or invoice will be sent to you by email.

Yes, always keep in mind that the products must still be packaged in the best possible way to protect them during transport.

Yes, contact us for information

Contact us directly to check the possibility.

No, once the shipment has been entrusted to the courier, it is not possible for us to cancel the order, you can still return the products.

Yes, we can issue an invoice. After completing your order, please contact us promptly via email (store@didoni.com) or WhatsApp (+39 3804669383) and provide your details. We will add them to our records and send you the invoice. If the billing details are not provided in time, a fiscal receipt will be issued automatically.

No, you can also buy without registering, but by registering you will have access to promotions, discounts and stay updated on our initiatives and new products.

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Yes, but only with your consent by registering for the newsletter and only regarding our business. However, you can easily unsubscribe from our site and our newsletter.

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Yes, you can return an item within 14 days of receiving your order. However, returns are not accepted if, prior to purchase, you requested and received additional photos or videos specifically made to show every detail of the product. Likewise, returns are not possible for items that have been modified or customized upon request (for example, custom sizes, settings, or tailored work).

If you receive a package that is clearly damaged externally, we recommend accepting the delivery with reservation and noting it on the courier’s delivery slip, as well as taking photos of the package before opening it. Please report the issue immediately via email (store@didoni.com) or WhatsApp (+39 3804669383), attaching photos of the damage. We will provide you with the correct procedure to replace or refund the product.

The return can be made using any courier or postal service of your choice. Shipping and packaging costs are always borne by the customer. Please return the items intact, in their original condition, and with appropriate packaging.

For payments made by credit card or PayPal, a full or partial refund will be processed automatically the day after we receive the returned items, following verification of their condition. For purchases made via cash on delivery or bank transfer, the refund will be issued by bank transfer within one week of receiving the shipment at our warehouse. Items damaged due to inadequate packaging, as well as shipping costs for the return, will not be refunded. The cash-on-delivery fee is non-refundable, as it is a service already provided. Returns are not accepted for custom or personalized items (for example, drilled stones, custom-sized objects, or specially made products) nor for items for which detailed photos or videos were provided upon request before purchase.

Yes, our company also sells to wholesalers and retailers with special conditions tailored for them. Registration in the “Resellers” area is reserved for industry professionals with a VAT number, including mineral shops, wellness and holistic centers, jewelry stores, spas and perfumeries, gift shops, bookstores, stationery stores, and design or home decor outlets. The minimum order for resellers starts at €250 net, excluding shipping costs. If you fall into one of these categories but do not reach the minimum order, please contact us—we will be happy to work with you to find the most suitable solution for your current purchasing needs.

Yes. We will add the provided details to our records and send you the invoice.

We no longer use a PDF or printed price list: all information on reseller prices is available in the wholesale section of the website, accessible after registration.

shipping is free for purchases over 69 euros

The shipment will take place the working day following the purchase, for payments made by bank transfer the shipment will be made the day after the amount is credited. For customized products, shipping times may vary depending on the processing required.

We entrust our shipments to Poste Italiane, UPS, and DHL, ensuring fast and trackable deliveries.

Couriers usually deliver within Italy in 24–48 business hours. For Europe and worldwide, delivery times vary by region, typically ranging from 2 to 7 business days.

Yes, all shipments are tracked. Once your order is processed, you will receive an email with the tracking code to monitor the delivery in real time.

Yes, we ship all over the world, in this case the shipping method may vary depending on the destination country.