Frequently asked questions FAQ

On the site you can pay with the most common credit cards through the stripe circuit, PayPal or by bank transfer

No

Yes, cash on delivery has an additional cost, it is not possible to take advantage of free shipping by paying cash on delivery.

Yes, at our offices or in our store by appointment.

Yes, at our office you can pay with the same forms of payment accepted on the site

Yes, unless otherwise indicated, all the stones for sale on our site are natural and guaranteed. Some stones may be colored or treated differently but this information is always specified in the product sheet.

All products are guaranteed by our experience of over 40 years in the sector. The products can be accompanied by our commercial certificate issued upon request.

Yes, the item you will receive corresponds to the one photographed except for multiple products whose photograph is only representative.

The measures are expressed in centimeters, the weights in kilograms or grams. For greater clarity, we include a photograph with measurement references for most of the products. Since these are objects with irregular shapes, the measurements are purely indicative, if you have doubts, ask for information before proceeding with the purchase.

As these are natural stones, they may have imperfections or inclusions, impurities or fractures that are not to be considered defects but natural characteristics of the stone. If you have any doubts of this kind, ask for information before proceeding with the purchase.

Yes, in our laboratory we have the possibility to customize the product you have purchased. Ask for information for holes, sizing, threading and customized creations with different stones or materials. Here are some examples of work we perform: https://www.didoni.com/lavorazioni/

The products for sale on the site are only a small part of what we have in stock, contact us for more information.

No, prices may vary from our showroom or other online stores. On this site there may be promotions and discounts not applicable in other stores

Yes, write to our email store@didoni.com or write to us via our social networks.

Yes, contact us to make an appointment at our showroom or laboratory in Macherio (MB)

The products are packaged with the utmost care to protect the best from shocks due to shipping

On request we can ship directly to the recipient without inserting any receipt or price information in the package. The receipt or invoice will be sent to you by email.

Yes, always keep in mind that the products must still be packaged in the best possible way to protect them during transport.

Yes, contact us for information

Contact us directly to check the possibility.

No, once the shipment has been entrusted to the courier, it is not possible for us to cancel the order, you can still return the products.

No, you can also buy without registering, but by registering you will have access to promotions, discounts and stay updated on our initiatives and new products.

Read here

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Yes, but only with your consent by registering for the newsletter and only regarding our business. However, you can easily unsubscribe from our site and our newsletter.

Yes, returns are always possible for any reason within 14 days of receiving the package.

If you receive a package that is clearly damaged externally, we recommend that you accept the courier's delivery note with reserve and take a photograph of the package before proceeding with the opening.

The return can be made in any way (mail or express courier), shipping and packaging are always at the expense of the buyer. the partial or total refund will be made the day after receipt of the goods at our office, objects received by us damaged due to lack of packaging will not be refunded. Shipping costs will not be reimbursed in the event of partial or defective returns or in the case of cash on delivery. Returns are not accepted for items made to measure or personalized (for example pierced stones or objects made to measure) or specially created

In case of payment by credit card or paypal, the refund will be made automatically the day following the receipt of the return. In case of purchase made with cash on delivery or by bank transfer, the refund will be made by bank transfer within 1 week of receiving the shipment at our warehouse.

Yes, our company imports the raw material directly and we can also sell to wholesalers and retailers.

Yes, contact us before proceeding with the payment with your data to be able to insert you in our registry.

Contact us for information.

Contact us to receive the price lists dedicated to resellers

shipping is free for purchases over 69 euros

The shipment will take place the working day following the purchase, for payments made by bank transfer the shipment will be made the day after the amount is credited. For customized products, shipping times may vary depending on the processing required.as courier do you use? - we entrust our shipments to DHL, cash on delivery shipments will be entrusted to GLS.

 we entrust our shipments to DHL, cash on delivery shipments will be entrusted to GLS.

Couriers usually deliver in Italy within 24/48 working hours

Yes, an email with tracking data will be sent to you at the time of order fulfillment. We do not ship by post or registered mail.

Yes, we ship all over the world, in this case the shipping method may vary depending on the destination country.